Client
Assistance
At Eflowz, our main goal is to support businesses in flourishing. We recognize that our achievements are closely tied to yours. With our aims so closely intertwined, you can rely on us to do everything possible to ensure your customers receive exceptional service.
We have put together a collection of frequently asked questions in the FAQ section. If you don’t find your question answered there, please reach out to us via phone, email, or our ticketing system, and we will gladly assist you.
BEGINNING
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How can I sign up for one of your plans?
Joining Eflowz is straightforward and fast. Just complete the form and select a plan that suits your requirements. As a new user, you will enjoy the first two weeks at no cost. After that, if you wish to modify your plan, simply reach out to us and we will assist you in tailoring it. -
What pricing plans do you offer?
We have multiple subscription tiers available. You can choose between our monthly plan or a pay-as-you-go option. The pricing depends on the plan you select and/or your consumption (usage-based billing applies only to the pay-as-you-go option). You will always receive prior notifications regarding your charges. There are absolutely no hidden fees – EVER. -
What are these distributed warehouses I keep hearing about?
Essentially, we manage a vast network of warehouses across the nation. When you choose Order Fulfillment with us, we strategically position your inventory near your customers. When an order is placed, we fulfill it from the closest warehouse to your customer. This approach reduces shipping costs while ensuring your customers receive their orders incredibly fast. It’s the best of both worlds – it’s no surprise you’ve heard discussions about it!
DELIVERY
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What is the least amount of monthly orders required for a business to sign up for your fulfillment plan?
There are no specific minimum or maximum order requirements for our clients. You can operate your business as you see fit, and we will fulfill your orders regardless of the quantity. -
My business involves hazardous and/or delicate items. Can I still join?
Absolutely! We are skilled in managing hazardous and delicate items. We hold EPA certification and comply with all local and federal regulations concerning hazardous materials. We look forward to supporting your business! -
What happens if a shipment cannot be delivered for one of my customer orders?
If an order is marked as undeliverable, the carrier will send it back to us. We will try to reach out to the customer and resend the order if feasible. USPS may impose return shipping charges for undeliverable packages; other carriers might provide free returns for such items. -
Typically, how long does it take for you to process an order?
Any order received before 2 PM on weekdays will be processed on the same day. Orders made after 2 PM or on weekends will be processed the next business day. -
Can Eflowz assist our business with international shipping?
Yes! We are experts in international shipping and provide a variety of shipping options at competitive rates. We have the largest network of shipping carriers globally. -
What are your fees for packaging and/or shipping materials?
Nothing at all! That’s correct! We provide free packaging and shipping materials for generic/unbranded boxes. However, if you opt to use your branded boxes, there will be extra charges.
INTEGRATION OF SYSTEMS
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How can I determine if my website is compatible with Eflowz’s platform?
Eflowz provides a highly flexible, adaptable, and scalable solution that integrates seamlessly with most leading eCommerce technologies. If your website is custom-built, we will collaborate with your developers to ensure the necessary connections are established for a smooth transition. -
What is the duration of the entire integration process?
Our IT team is dedicated to executing the system integration swiftly and effectively, ensuring that your customers experience a seamless shopping journey. Typically, it takes a few hours to connect your existing system with ours, but our team will guarantee no downtime, even during system updates. -
Am I required to use your software? What are the consequences if I decide not to?
While we highly recommend our clients to utilize our software, it is not compulsory. Many of our clients find our system advantageous as it provides a centralized platform for overseeing various aspects of their business. Additionally, it includes advanced AI and other analytical tools that make our system one of the most desirable business utility solutions in the eCommerce sector.
EVENTS
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How frequently can I anticipate receiving an invoice?
We issue invoices to our clients weekly. You will get a system-generated alert when an invoice is dispatched. -
What should I do if I notice an error on my invoice?
Just reach out to us via phone or email, and we will assist you in resolving your issue or fixing any mistakes. We request that you inform us within 30 days to address any billing inconsistencies. -
What payment methods can I use for my bill?
You can make payments using a U.S. bank account or various cryptocurrencies, such as Ethereum, Bitcoin, or Litecoin. -
If I opt to bundle packages for extra savings, will there be a charge for the bundling service?
No, we do not impose any fees for bundling packages. As you pointed out, it allows you to save even more by reducing shipping expenses. -
What types of discounts are offered to customers?
We provide some of the most competitive pricing in the market. Moreover, various discounts are available to enhance the value. Consult with your representative to ensure you are benefiting from all applicable discounts.
Should your query remain unanswered, feel free to reach out to us and we will gladly respond to any questions you might have.
DO YOU KNOW?
Do you think your company has unexplored opportunities? If so, allow Eflowz to assess your business and provide recommendations for enhancement. We can assist with growth, enhance your return on invested capital (ROIC), and examine the business structure.
I frequently wondered if there was a more effective method for handling retail order fulfillment. The strategy presented by Eflowz demonstrated that it is feasible to enhance orders while adhering to regulations. The experts possess the essential technology that distinguishes success from failure. Eflowz has a deep understanding of customer expectations and strives to exceed them in assisting retailers.
Anne Cain
The difficulties in processing orders hindered the brand I represent from reaching maximum customer satisfaction. As the Executive Vice President of the company, it was essential for me to identify a practical solution to address these issues. The services offered by Eflowz enabled me to access top-notch order fulfillment solutions, and I can now be confident that packages are consistently delivered punctually and accurately.
Kyle Andrew
I want to express my gratitude to Eflowz for their assistance in accelerating our processes. I truly appreciate the excellent service they provided during our marketing events. Eflowz has done an outstanding job in supporting BigPack, with minimal errors. If you're looking for international shipping, you can rely on these fulfillment specialists for help.
Jane Crowder
At Eflowz, they combine high-quality logistics, fulfillment services, order management, and customer support. Our company was lucky to take advantage of their expertise.
Keith Andrews
The advanced order fulfillment system from Eflowz has allowed us to streamline our processes, which has improved our commitment to providing top-notch products to our clients.
Borislav Zuyev
CUSTOMER ASSISTANCE
Eflowz prioritizes after-sales assistance, customer service, and ensuring client satisfaction. If you have any inquiries or need help with an order, don't hesitate to contact us. Our customer service team is available 24/7 to guarantee that both your business and your customers receive outstanding support. You can reach us through phone, email, online chat, or our internal ticket system (please note that access to the internal ticket system is restricted to customers with an active subscription).
(800) 783-8595
